Handcrafted leather shoes, designed for comfort, style, durability, and timeless elegance every day.
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Cancellation and Refund Policy

We value your satisfaction and strive to make every order right. Please read our policy regarding cancellations, returns, and refunds.

Order Cancellations

You may cancel your order within 24 hours of placing it. To request a cancellation, please contact us at shivalikgaurav@yahoo.com with your order number.

If your order has already been processed or shipped, cancellation may not be possible.

Returns

We accept returns for eligible products within 7 days of delivery. To qualify for a return:

The item must be unused and in its original packaging.

You must provide proof of purchase (e.g. order number or receipt).

To initiate a return, please contact our support team. We will provide instructions and a return shipping address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 7 business days.

Shipping fees are non-refundable unless the return is due to our error (e.g. wrong or damaged item).

Non-Returnable Items

Certain types of items are non-refundable:

Perishable goods

Digital downloads

Custom or personalized items

Final sale products

Please contact us if you have questions about your specific item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We’ll make it right as quickly as possible.